@alexis Oh, I know -- just in general from the internet, and from my brother working in customer service for the past two years.
I'm always completely friendly and polite -- and always get a few jokes in -- and if I feel like I'm being fucked over, I make a point of staying polite, and indicating that my frustration is systemic or corporate, not personal.
@Alexis i figured you knew! but also maybe someone who doesn't yet know will see this thread, so still seemed like worth the mention
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